A630.3.3.RB - A Day in the Life of the Culture Committee .

After viewing the video in the previous activity, reflect on the following questions in a well-written post on your Reflection Blog.

• Is the Culture Committee at Southwest effective in establishing cultural norms?

     The Culture Committee does seem to do a good job of establishing cultural norms of exemplary service, happiness, and kindness.  However, it would take more than a 4.5 minute video for me to effectively critique the adequacy of their efforts.  It seems to me that the values and traits that the Culture Committee demonstrates in its service to pilots and flight attendants mirrors the attitudes that executive leadership would hope the flight crew then has for their patrons in-turn.  With this in mind, I would say that they do an excellent job of modeling those characteristics.

• From what you can tell, what is the purpose of the culture committee at Southwest?

     As mentioned above, their purpose is to set a culture and climate for the organization-at-large.  Not only do they undertake efforts to brighten the lives of and bring happiness to workers, but they also set the example for how those very workers should be treating their patrons on a daily basis.

• What would you see as a viable mission for a culture committee in your place of work (or your last place of work if you are not currently working)?

     Interestingly, I kind of serve on the military's "culture committee," at least insofar as it is modeled in this video.  As a Personnel/Force Support Officer, my job is to run base support functions (the dining facility, lodging, education center, pool, outdoor recreation, golf course, etc.) that have a positive impact for the base community and bolster morale.  In this way, my job is not so very different from the team witnessed in the video.

• What can you take away from this exercise to immediately use in your career?

     I think one of the things I really need to work on is positivity.  I tend to become overwhelmed by things quite easily.  Focusing on the good in my work and the people around me will positively influence my own attitude and rub-off on the people around me.  This will impact the overall base community and shape our culture for the better, especially when we are all so far from home.